Shipping , Returns & Refund Policy
Nutri Fixx 30-Day Satisfaction Guarantee
At The Nutri Fixx Group, LLC (Nutri Fixx), we stand behind the quality of our products and are committed to ensuring your satisfaction. If you are dissatisfied with a Nutri Fixx product you purchased directly from us, we offer a 30-day Satisfaction Guarantee.
If you are unsatisfied with the product, contact us within 30 days of receiving it to request a return. Once proof of purchase has been validated, Nutri Fixx will provide a return label and cover the shipping cost.
How to Submit a Guarantee Request
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Contact Us
Contact our Customer Support Team at support@thenutrifixxgroup.com or 817-380-8191. Please provide the following details to initiate your request: - Your name and contact information
- Proof of purchase (e.g., receipt or order confirmation)
- Details about the product and the reason for your return
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Approval and Return Label
Once your request has been reviewed and approved, we will email you a return shipping label. Use this label to send the product back to us. -
Processing Your Refund or Replacement
After receiving the returned product, we will process your refund or replacement as requested. The refund will be credited to your original payment within 10 business days after we receive the product. Refunds granted are refunded for product cost only and do not include shipping costs paid by the customer (and shipping tax where applicable).
Guarantee Guidelines
- This guarantee applies only to products purchased directly from Nutri Fixx and does not include digital, promotional, or samples.
- Requests must be made within 30 days of receiving the product.
- Nutri Fixx reserves the right to verify proof of purchase, assess the condition of the returned product, and deny any requests in cases of suspected fraud or abuse of this policy.
- This guarantee is limited to the original end-user purchaser and only applies within the United States & Canada.
If you have any additional questions or concerns, please contact our Customer Support Team at support@thenutrifixxgroup.com or 817-380-8191.
Exceptions
If your order is incorrect for any reason (e.g., missing an item, a different item than ordered, wrong quantity, etc.), please contact our Customer Support Team at support@thenutrifixxgroup.com or 817-380-8191 as soon as possible. We will expedite the correct order to you, and if a return is necessary, we will cover shipping costs both ways.
**Digital Products are non-refundable**
Exchanges
We only exchange items if they are defective or damaged. To request an exchange for the same item, please email us at support@thenutrifixxgroup.com or call (817) 380.8191, and we’ll be happy to assist you.
Subscription Cancellation
Managing your subscription is easy! Log into your account to adjust how often you receive products, suspend your subscription, or cancel it. If you need assistance, email us at support@thenutrifixxgroup.com or call us from 9 a.m. to 5 p.m. CST, and we’ll help you make any changes.
At The Nutri Fixx Group, we strive to make your experience seamless. If you have any questions, feel free to contact us—we’re here to help!
100% Satisfaction Guarantee
Thank you for trusting The Nutri Fixx Group to be part of your health journey. We take pride in delivering excellent customer service and ensuring prompt, reliable shipping. While we’re confident that our products are designed to benefit everyone, we understand that individual results can vary. If, for any reason, our products don’t meet your expectations, we’re here to make it right.
That’s why we offer a Money-Back Guarantee as part of our commitment to your satisfaction. If you’re not completely satisfied, contact us, and we’ll ensure a hassle-free return process because your wellness and happiness are our top priorities.
