Shipping , Returns & Refund Policy
At The Nutri Fixx, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and our processes.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The product must be returned within 30 days of the purchase date.
- The product must be unopened, unused, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required for all refund requests.
2. Non-Refundable Items
We do not offer refunds for:
- Products that have been opened or used.
- Items purchased during clearance or special promotions (unless defective).
- Digital products, e-books, or gift cards.
3. Refund Process
To initiate a refund, follow these steps:
- Contact our Customer Support team at support@thenutrifixxgroup.com  or +1 (817) 380 8191 with your order details.
- If your request is approved, we will provide instructions for returning the item.
- Once we receive and inspect the returned product, we will notify you of the refund status.
4. Refund Method
Approved refunds will be processed using the original payment method. Please allow 5–7 business days for the refund to appear in your account.
5. Shipping Costs
- Original shipping costs are non-refundable.
- Customers are responsible for the return shipping fees unless the product is defective or incorrect.
6. Exchanges
If you receive a damaged or defective product, we will exchange it at no additional cost. Please contact us within 7 days of receiving your order for assistance.
7. Cancellations
Orders can be canceled within 24 hours of placement. After this time, orders that have been processed or shipped cannot be canceled but can be returned following our refund policy.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
The Nutri Fixx
Email:Â support@thenutrifixxgroup.com
Phone: +1 (817) 380 8191
